Request a free US$100 worthy store layout with budget, connect right now!

Step 1.Consultation

Welcome to contact us by phone call, email, WhatsApp, or zoom meetings. If you fill out the following inquiry form, our communication will be more efficient. Upon receiving your information, we will quickly provide an initial budget solution based on your store’s brand concept, progress, budget, and requirements.

Step 2.Work-planning

If you confirm the store location, please send us store layout with sizes and shop pictures/video, together with Your favorite styles with pictures if available. For shopping mall work, please also send mall’s guideline files which are important for final approval, especially for mall kiosk work. We will study carefully and offer a much more accurate solution, including floor plans, design concepts, a budget and timeline, as well as any considerations from our designer or engineer.

Even if you are comparing many locations and cannot decide which one to sign, please feel free to contact us as well. Our team will help compare the location, plan and budget.

 

1.Store layout with sizes

  • Please offer sizes of each wall, including heights (especially when height is less than 2.5m)
  • Please mark the shop front, security area (if need to be open), window, door, etc.
  • After design confirmed and before production, we will send formal layout drawing for you to double check all the sizes on site, especially with cabinets located, together with electric console location and tell us electronic wires will run from floor or ceiling.

 2.Store pictures/ video

Please show us shop front and all inside details, especially corners, windows, doors, security, etc.

3.Mall Kiosk/ Shop in Shop design guidelines from mall

  • Sizes & Location: like 3x5m or 10x12ft. If Mall Kiosk/ Shop in Shop is not located in central, please tell us, like close to any wall, pillar or escalator.
  • Shopping mall’ s design guidelines file: requirements for counter sizes, materials, signage, flooring, structure, lighting, security, etc.

Please confirm with shopping mall if Mall Kiosk/ Shop in Shop ceiling is allowed. Ceiling decoration & lighting can help your sales much.

So M2 can offer the suitable Mall Kiosk/ Shop in Shop design which can be approved by mall quickly.

Step 3.Design

1.Customer Needs Analysis

Our design team will engage in in-depth communication with the client to understand their brand positioning, product features, and display requirements, to provide formal floor plans and solutions. We will showcase the initial design direction through concept drawings and seek confirmation from the client.

For clients with existing storefronts, we hope they can provide feedback on what they are satisfied with and areas they would like to improve based on their current storefront situation. This will help improve our communication efficiency.

 

2.3D Design

Based on customer needs analysis, our designers will provide formal 3D renderings to accurately design the display cabinets. This process usually takes 3 to 5 working days. If the customer’s opening time is tight, we will also coordinate internally to expedite the process.

 

3.Customer Confirmation and Modifications

We will discuss the initial 3D design proposal with the customer, taking into account their requirements and the designer’s suggestions to remind them of important considerations when confirming the drawings.
There are 1 to 3 free modifications (within a 30% range) based on the customer’s feedback. We carefully understand the reasons for the modifications from clients and communicate extensively with the designer. We present sketch confirmations of the modification details to the customer before proceeding with the formal modifications, in order to avoid delays in the design process due to misunderstandings and repeated modifications. Our main goal is to provide the best display cabinet solution for our customers.

Step 4.Quotes and Contracts

According to the confirmed design drawings and your budget, we will provide you with a detailed and accurate quotation within 1-3 working days. The quotation will include the size of the counter, main materials, craftsmanship, quantity, as well as the cost breakdown for related props, illuminated logos, lighting fixtures, and transportation. We will also provide relevant samples and past cases for you to confirm the effect.

In addition, we will provide quotation plan B based on your requirements and production technology recommendations. The advantages and disadvantages of both plan A and B will be listed to facilitate your rational selection of the most suitable store plan.

As the project progresses and you decide to place an order, we will sign a contract to ensure no misunderstandings regarding costs, delivery time, payment methods, transportation arrangements, installation, and after-sales support. The detailed quotation and relevant drawings will be attached. We will formulate terms and conditions that clearly specify responsibilities for delivery delays and warranty periods. All goods will be covered by international transportation insurance (except for customer self-pickup and FOB terms). We will resolve any transportation damages discovered by the customer during unpacking and noted with photos or video evidence on the receipt, until you are satisfied.

Step 5.Manufacture

1.Pre-production Meeting & Construction Drawing Preparation:

Our team will prepare a production requirement form based on the detailed quotation and confirmed 3D drawings (if necessary, we can provide an English version for your confirmation). In the pre-production meeting, we will confirm the main materials, processes, electrical appliances, hardware, logos, relevant documents, and sample confirmations to ensure compliance with the quality standards of your target market and shopping center. We will also discuss on-site conditions (the store’s floor plan will require final measurements from the client to confirm power and fire safety locations, and our technicians will highlight core dimensions and precautions). The size of the freight elevator will be confirmed to accommodate the maximum size of the finished product, as well as any specific requirements emphasized by the client. Afterward, we will proceed with the formal construction drawing preparation, which will involve repeated meetings to discuss details and maintain close communication with the client. The actual timeline may vary depending on the project, but usually within one week. The more detailed the drawings, the smoother the production and construction process will be.

2.Production Begins after Construction Drawing Confirmed:

For standard design clients, they will confirm their production requirements through the final 3D renderings, material lists, and dimensions, which will be confirmed via email. We will also highlight areas in the drawings that reflect the client’s specific concerns or areas of importance, as well as completed projects for reference, making it easier for busy store owners to make rational confirmations. For orders with clear requirements on details and structure, especially for professional store owners, designers, and contractor clients who provide original design drawings, the construction drawings will need to be confirmed and signed by the client before production can commence.

This stage requires the support and cooperation of the client, and it is also a prerequisite for smooth production. Please carefully confirm to avoid any changes during production that may result in additional losses or delays.

3.During the production period:

the production cycle for stores within 80㎡ or kiosks within 15㎡ is usually around 25 days, with an additional 1-2 weeks for certain processes. You will receive photos or vides of the stages of completion from different workshops, as well as progress updates. If any unexpected situations arise or if there are discrepancies from previous communications, we will promptly communicate with you and provide alternative solutions (AB plans) for you to make a more informed choice, especially for complex designs.

4.Quality inspection:

After the manufacturing of the display cabinets is completed, all the display products will be fully installed for quality inspection as below. We will conduct rigorous quality inspections to ensure that each display cabinet meets the client’s requirements and quality standards, like sizes & structures are all the same as drawing, including all the finish material, logo/ lighting colors, all the drawers/ cabinets are smoothly opening & tidy, all the lighting & electrical parts are covered safely and tidy, current detection of each and the whole display cabinets, electrical routs as drawing and cabinets plug & sockets are clear to connect, etc. What’ s more, after cleaning & before package, there are also much more detailed inspection for fine finish. This typically takes 2-3 working days. If necessary, we can provide you with an English version of the M2 inspection standards.

Step 6.Transportation

1.Full Container Load (FCL) Shipping to Door

Strongly recommended! As long as the customer ensures that the container can be unloaded near the store, this is the safest international transportation method. The goods will be loaded and secured under the surveillance cameras at our factory, and then unloaded near the customer’s store. The container will be locked during the journey, unless inspected by customs, which has a 5% probability.

Packaging: We will use appropriate packaging materials for international transportation to ensure that the display cabinets are not damaged during transit. The default packaging process includes additional support for fragile cabinets such as glass and acrylic to prevent movement during transportation. For oversized cabinets, they will be produced and packaged in separate parts to avoid the risk of transportation damage due to the inability to unload by machinery.

Logistics arrangement: Almost all of our products are pre-installed independent counters, with a volume of 1-2 cubic meters per package. Mall kiosks generally require 8-15 cubic meters, while storefronts require 15-30 cubic meters. Therefore, 90% of shipments are done by sea, except for a few urgent orders that are shipped by air.

We provide transportation solutions in almost all modes, including self-pickup from our factory in China, FOB from Chinese ports, CIF to customer’s destination port, and DPU/DDP from factory to customer’s door with customs clearance services included (taxes can be included, but it is not recommended as it is more cost-effective for customers to deduct them for daily business operations). For more details, please refer to our International Delivery Guides. 

2.Less than Container Load (LCL) Shipping to Warehouse/Door

For sample containers and smaller orders, we also provide LCL shipping services. Unlike frequent loading and unloading by shipping companies, which can be rough on the goods, and they bear almost no responsibility for damages. The LCL containers we choose are arranged internally by our long-term cooperative freight forwarders, who share the responsibility for damaged goods with the insurance company. Local truck delivery may not be well controlled, so we suggest that items over 2m in size and fragile materials be picked up by the customer’s own truck from the warehouse.

3.Air Freight to Warehouse/Door

This option is suitable for customers with extremely urgent openings. Generally, the air freight cost will be proportional to the value of the goods. Air freight has higher packaging requirements for goods and involves more handling and loading/unloading. It is advisable to avoid goods with fragile materials and structures.

Our goods are all purchased with insurance (except for customers responsible for transportation). As long as you open the package and find any issues before signing and provide photo or video evidence, we will solve the problem to your satisfaction. Of course, if you are unable to inspect the goods upon delivery and later discover damage, we will still assist you in resolving the issue and ensure a smooth opening of your business, as outlined in our after-sales policy. More details, please check our shipping policy.

***If you are new to international delivery, please visit check our shipping wiki: International Delivery Guides.  

Step 7.Installation

We are collaborating with more and more local installation teams, especially in the UK, Australia, the US, and Canada markets, to provide localized one-stop services and completely solve customer installation and after-sales concerns. Please consult your sales consultant for specific details.

1.Installation guide:

Our counters are almost 100% pre-installed and ready for use after unpacking. The main installation involves connecting power plugs and securing the counter on-site. We will provide customers with detailed installation guides, including visual instructions, so that they can easily install the display counter following the instructions.

2.Remote support:

If customers encounter any issues during the installation process, our technical support team will provide remote assistance to ensure a smooth installation.”

Step 8.After Service

1.After-sales support

If customers encounter any issues during the use of the display cabinet, our after-sales support team will promptly respond and provide solutions.

And we understand the international repair is much different, even it is small parts issues which may take much more money for client to repair locally. Our project team keeps improving our structure for easy access to repair and very care about clients’ any feedback to update our material & craft standard. What’ s more, we normally prepare 10% extra repair parts for the whole store work, like LED Strips, transformer, locks & runners, etc., together with related repair video.

2.Warranty

All products are under a 180-day warranty, with transformers & wires having a 1-year warranty. If you’re having trouble or think your product is acting up, get in touch with us as soon as possible and we’ll make it right.
Regarding to return & refund of the customized items, we will confirm with you by technical drawing or 3D drawing before formal production to avoid misunderstanding. It is free cancel before formal production starts. Because customized cabinets are nearly impossible to sell to others, if canceled during production, they incur a 50% fee. If during delivery, not accepted. More details, please check our warranty policy

Frequently Asked Questions

Firstly, the customer will confirm 80% of the finished product effect through 3D design, and then proceed to detailed construction drawings to confirm the final internal structure. If there are any discrepancies between the construction drawings and the initially confirmed 3D design, engineer will alert the customer and only begin formal production after obtaining customer confirmation. Through these two confirmations, a 90% match can be achieved, and communication misunderstandings can be avoided. If any discrepancies occur in the production and confirmed drawings due to internal errors at M2, M2 will take full responsibility until the customer is satisfied. Please contact us to check our previous work to compare the design and opening day pictures.

We already shipped hundreds of store work from China to worldwide, US, EU & African with mature safety control system. Firstly, we use appropriate packaging materials for international transportation to ensure that the display cabinets are not damaged during transit. Secondly, Full Container Load (FCL) Shipping from China factory to shopfront is highly suggested, which is the saftest delivery method in the world. Lastly, our goods are all purchased with insurance (except for customers responsible for transportation). As long as you open the package and find any issues before signing and provide photo or video evidence, we will solve the problem to your satisfaction.

Regardless of whether you choose local production or imports from China, this risk will always exist. However, the methods to mitigate this risk are already well-established. Firstly, it is important to ensure that the dimensions provided by the customer are accurate and provide on-site photos/ video as requested by the designer to further assess the accuracy and feasibility of the dimensions. Prior to formal production, our technicians will conduct precise measurements of the areas with counters based on the existing dimensions and on-site data, while considering a certain margin of error to ensure smooth installation of the counters. Additionally, communication confirmation through 3D design and construction drawings, along with our team’s years of experience in exporting store counters overseas, have prevented similar situations from occurring so far. If any issues arise during on-site installation due to any reasons, we will take full responsibility until the customer is satisfied with the resolution.

50% deposit to start formal production, and 50% balance after HD production pictures/ video sent to QC before delivery by wire transfer. It can be paid through Alibaba Trade insurance (Money will be on held until your goods is delivered in time and arrive in good quality.) or our company bank account in China/ USA/ Canada/ UK/ EU which also needs to offer delivery proof to apply the money. What’ s more, all of our goods are covered with insurance (except for customers responsible for transportation). As long as you open the package and find any issues before signing and provide photo or video evidence, we will solve the problem to your satisfaction.

That’ s our advantage line, and many of our works get approval from prestigious shopping malls such as Westfield Mall in the UK/ AU/ USA & CA. Even our design is not so creative as professional design company, but practical, and we are experienced to make the design to come true, same the design and suitable for US & EU market standard, including fire rated, electrical certification and other safety standard. Please check our materials list standard, you may also require the material brands & model, as you know China is the world’ s factory.

Yeap, of course. We offer free materials samples for client to check, and client just pay the international Express freight, normally around US$50. Normally designer and contractor clients always require such service to avoid any misunderstand in color, material finish, craft, etc. You can customize the color by Pantone code, or simply send us the samples you have for us to customize and compare before formal production.

Consultation

Step 1.Consultation

Welcome to contact us by phone call, email, WhatsApp, or zoom meetings. If you fill out the following inquiry form, our communication will be more efficient. Upon receiving your information, we will quickly provide an initial budget solution based on your store’s brand concept, progress, budget, and requirements.
Work Study

Step 2.Work-planning

If you confirm the store location, please send us store layout with sizes and shop pictures/video, together with Your favorite styles with pictures if available. For shopping mall work, please also send mall’s guideline files which are important for final approval, especially for mall kiosk work. We will study carefully and offer a much more accurate solution, including floor plans, design concepts, a budget and timeline, as well as any considerations from our designer or engineer.

Even if you are comparing many locations and cannot decide which one to sign, please feel free to contact us as well. Our team will help compare the location, plan and budget.

1.Store layout with sizes

  • Please offer sizes of each wall, including heights (especially when height is less than 2.5m)
  • Please mark the shop front, security area (if need to be open), window, door, etc.
  • After design confirmed and before production, we will send formal layout drawing for you to double check all the sizes on site, especially with cabinets located, together with electric console location and tell us electronic wires will run from floor or ceiling.

 2.Store pictures/ video

Please show us shop front and all inside details, especially corners, windows, doors, security, etc.

3.Mall Kiosk/ Shop in Shop design guidelines from mall

  • Sizes & Location: like 3x5m or 10x12ft. If Mall Kiosk/ Shop in Shop is not located in central, please tell us, like close to any wall, pillar or escalator.
  • Shopping mall’ s design guidelines file: requirements for counter sizes, materials, signage, flooring, structure, lighting, security, etc.

Please confirm with shopping mall if Mall Kiosk/ Shop in Shop ceiling is allowed. Ceiling decoration & lighting can help your sales much.

So M2 can offer the suitable Mall Kiosk/ Shop in Shop design which can be approved by mall quickly.

Design

Step 3.Design

1.Customer Needs Analysis

Our design team will engage in in-depth communication with the client to understand their brand positioning, product features, and display requirements, to provide formal floor plans and solutions. We will showcase the initial design direction through concept drawings and seek confirmation from the client.

For clients with existing storefronts, we hope they can provide feedback on what they are satisfied with and areas they would like to improve based on their current storefront situation. This will help improve our communication efficiency.

 

2.3D Design

Based on customer needs analysis, our designers will provide formal 3D renderings to accurately design the display cabinets. This process usually takes 3 to 5 working days. If the customer’s opening time is tight, we will also coordinate internally to expedite the process.

 

3.Customer Confirmation and Modifications

We will discuss the initial 3D design proposal with the customer, taking into account their requirements and the designer’s suggestions to remind them of important considerations when confirming the drawings.
There are 1 to 3 free modifications (within a 30% range) based on the customer’s feedback. We carefully understand the reasons for the modifications from clients and communicate extensively with the designer. We present sketch confirmations of the modification details to the customer before proceeding with the formal modifications, in order to avoid delays in the design process due to misunderstandings and repeated modifications. Our main goal is to provide the best display cabinet solution for our customers.

Quotes

Step 4.Quotes and Contracts

According to the confirmed design drawings and your budget, we will provide you with a detailed and accurate quotation within 1-3 working days. The quotation will include the size of the counter, main materials, craftsmanship, quantity, as well as the cost breakdown for related props, illuminated logos, lighting fixtures, and transportation. We will also provide relevant samples and past cases for you to confirm the effect.

In addition, we will provide quotation plan B based on your requirements and production technology recommendations. The advantages and disadvantages of both plan A and B will be listed to facilitate your rational selection of the most suitable store plan.

As the project progresses and you decide to place an order, we will sign a contract to ensure no misunderstandings regarding costs, delivery time, payment methods, transportation arrangements, installation, and after-sales support. The detailed quotation and relevant drawings will be attached. We will formulate terms and conditions that clearly specify responsibilities for delivery delays and warranty periods. All goods will be covered by international transportation insurance (except for customer self-pickup and FOB terms). We will resolve any transportation damages discovered by the customer during unpacking and noted with photos or video evidence on the receipt, until you are satisfied.

Manufacture

Step 5.Manufacture

1.Pre-production Meeting & Construction Drawing Preparation:

Our team will prepare a production requirement form based on the detailed quotation and confirmed 3D drawings (if necessary, we can provide an English version for your confirmation). In the pre-production meeting, we will confirm the main materials, processes, electrical appliances, hardware, logos, relevant documents, and sample confirmations to ensure compliance with the quality standards of your target market and shopping center. We will also discuss on-site conditions (the store’s floor plan will require final measurements from the client to confirm power and fire safety locations, and our technicians will highlight core dimensions and precautions). The size of the freight elevator will be confirmed to accommodate the maximum size of the finished product, as well as any specific requirements emphasized by the client. Afterward, we will proceed with the formal construction drawing preparation, which will involve repeated meetings to discuss details and maintain close communication with the client. The actual timeline may vary depending on the project, but usually within one week. The more detailed the drawings, the smoother the production and construction process will be.

2.Production Begins after Construction Drawing Confirmed:

For standard design clients, they will confirm their production requirements through the final 3D renderings, material lists, and dimensions, which will be confirmed via email. We will also highlight areas in the drawings that reflect the client’s specific concerns or areas of importance, as well as completed projects for reference, making it easier for busy store owners to make rational confirmations. For orders with clear requirements on details and structure, especially for professional store owners, designers, and contractor clients who provide original design drawings, the construction drawings will need to be confirmed and signed by the client before production can commence.

This stage requires the support and cooperation of the client, and it is also a prerequisite for smooth production. Please carefully confirm to avoid any changes during production that may result in additional losses or delays.

3.During the production period:

the production cycle for stores within 80㎡ or kiosks within 15㎡ is usually around 25 days, with an additional 1-2 weeks for certain processes. You will receive photos or vides of the stages of completion from different workshops, as well as progress updates. If any unexpected situations arise or if there are discrepancies from previous communications, we will promptly communicate with you and provide alternative solutions (AB plans) for you to make a more informed choice, especially for complex designs.

4.Quality inspection:

After the manufacturing of the display cabinets is completed, all the display products will be fully installed for quality inspection as below. We will conduct rigorous quality inspections to ensure that each display cabinet meets the client’s requirements and quality standards, like sizes & structures are all the same as drawing, including all the finish material, logo/ lighting colors, all the drawers/ cabinets are smoothly opening & tidy, all the lighting & electrical parts are covered safely and tidy, current detection of each and the whole display cabinets, electrical routs as drawing and cabinets plug & sockets are clear to connect, etc. What’ s more, after cleaning & before package, there are also much more detailed inspection for fine finish. This typically takes 2-3 working days. If necessary, we can provide you with an English version of the M2 inspection standards.

Transportation

Step 6.Transportation

1.Full Container Load (FCL) Shipping to Door

Strongly recommended! As long as the customer ensures that the container can be unloaded near the store, this is the safest international transportation method. The goods will be loaded and secured under the surveillance cameras at our factory, and then unloaded near the customer’s store. The container will be locked during the journey, unless inspected by customs, which has a 5% probability.

Packaging: We will use appropriate packaging materials for international transportation to ensure that the display cabinets are not damaged during transit. The default packaging process includes additional support for fragile cabinets such as glass and acrylic to prevent movement during transportation. For oversized cabinets, they will be produced and packaged in separate parts to avoid the risk of transportation damage due to the inability to unload by machinery.

Logistics arrangement: Almost all of our products are pre-installed independent counters, with a volume of 1-2 cubic meters per package. Mall kiosks generally require 8-15 cubic meters, while storefronts require 15-30 cubic meters. Therefore, 90% of shipments are done by sea, except for a few urgent orders that are shipped by air.

We provide transportation solutions in almost all modes, including self-pickup from our factory in China, FOB from Chinese ports, CIF to customer’s destination port, and DPU/DDP from factory to customer’s door with customs clearance services included (taxes can be included, but it is not recommended as it is more cost-effective for customers to deduct them for daily business operations). For more details, please refer to our International Delivery Guides. 

2.Less than Container Load (LCL) Shipping to Warehouse/Door

For sample containers and smaller orders, we also provide LCL shipping services. Unlike frequent loading and unloading by shipping companies, which can be rough on the goods, and they bear almost no responsibility for damages. The LCL containers we choose are arranged internally by our long-term cooperative freight forwarders, who share the responsibility for damaged goods with the insurance company. Local truck delivery may not be well controlled, so we suggest that items over 2m in size and fragile materials be picked up by the customer’s own truck from the warehouse.

3.Air Freight to Warehouse/Door

This option is suitable for customers with extremely urgent openings. Generally, the air freight cost will be proportional to the value of the goods. Air freight has higher packaging requirements for goods and involves more handling and loading/unloading. It is advisable to avoid goods with fragile materials and structures.

Our goods are all purchased with insurance (except for customers responsible for transportation). As long as you open the package and find any issues before signing and provide photo or video evidence, we will solve the problem to your satisfaction. Of course, if you are unable to inspect the goods upon delivery and later discover damage, we will still assist you in resolving the issue and ensure a smooth opening of your business, as outlined in our after-sales policy. More details, please check our shipping policy.

***If you are new to international delivery, please visit check our shipping wiki: International Delivery Guides.  

Installation

Step 7.Installation

We are collaborating with more and more local installation teams, especially in the UK, Australia, the US, and Canada markets, to provide localized one-stop services and completely solve customer installation and after-sales concerns. Please consult your sales consultant for specific details.

1.Installation guide:

Our counters are almost 100% pre-installed and ready for use after unpacking. The main installation involves connecting power plugs and securing the counter on-site. We will provide customers with detailed installation guides, including visual instructions, so that they can easily install the display counter following the instructions.

2.Remote support:

If customers encounter any issues during the installation process, our technical support team will provide remote assistance to ensure a smooth installation.”

After Service

Step 8.After Service

1.After-sales support

If customers encounter any issues during the use of the display cabinet, our after-sales support team will promptly respond and provide solutions.

And we understand the international repair is much different, even it is small parts issues which may take much more money for client to repair locally. Our project team keeps improving our structure for easy access to repair and very care about clients’ any feedback to update our material & craft standard. What’ s more, we normally prepare 10% extra repair parts for the whole store work, like LED Strips, transformer, locks & runners, etc., together with related repair video.

2.Warranty

All products are under a 180-day warranty, with transformers & wires having a 1-year warranty. If you’re having trouble or think your product is acting up, get in touch with us as soon as possible and we’ll make it right.
Regarding to return & refund of the customized items, we will confirm with you by technical drawing or 3D drawing before formal production to avoid misunderstanding. It is free cancel before formal production starts. Because customized cabinets are nearly impossible to sell to others, if canceled during production, they incur a 50% fee. If during delivery, not accepted. More details, please check our warranty policy

FAQ

Frequently Asked Questions

Firstly, the customer will confirm 80% of the finished product effect through 3D design, and then proceed to detailed construction drawings to confirm the final internal structure. If there are any discrepancies between the construction drawings and the initially confirmed 3D design, engineer will alert the customer and only begin formal production after obtaining customer confirmation. Through these two confirmations, a 90% match can be achieved, and communication misunderstandings can be avoided. If any discrepancies occur in the production and confirmed drawings due to internal errors at M2, M2 will take full responsibility until the customer is satisfied. Please contact us to check our previous work to compare the design and opening day pictures.

We already shipped hundreds of store work from China to worldwide, US, EU & African with mature safety control system. Firstly, we use appropriate packaging materials for international transportation to ensure that the display cabinets are not damaged during transit. Secondly, Full Container Load (FCL) Shipping from China factory to shopfront is highly suggested, which is the saftest delivery method in the world. Lastly, our goods are all purchased with insurance (except for customers responsible for transportation). As long as you open the package and find any issues before signing and provide photo or video evidence, we will solve the problem to your satisfaction.

Regardless of whether you choose local production or imports from China, this risk will always exist. However, the methods to mitigate this risk are already well-established. Firstly, it is important to ensure that the dimensions provided by the customer are accurate and provide on-site photos/ video as requested by the designer to further assess the accuracy and feasibility of the dimensions. Prior to formal production, our technicians will conduct precise measurements of the areas with counters based on the existing dimensions and on-site data, while considering a certain margin of error to ensure smooth installation of the counters. Additionally, communication confirmation through 3D design and construction drawings, along with our team’s years of experience in exporting store counters overseas, have prevented similar situations from occurring so far. If any issues arise during on-site installation due to any reasons, we will take full responsibility until the customer is satisfied with the resolution.

50% deposit to start formal production, and 50% balance after HD production pictures/ video sent to QC before delivery by wire transfer. It can be paid through Alibaba Trade insurance (Money will be on held until your goods is delivered in time and arrive in good quality.) or our company bank account in China/ USA/ Canada/ UK/ EU which also needs to offer delivery proof to apply the money. What’ s more, all of our goods are covered with insurance (except for customers responsible for transportation). As long as you open the package and find any issues before signing and provide photo or video evidence, we will solve the problem to your satisfaction.

That’ s our advantage line, and many of our works get approval from prestigious shopping malls such as Westfield Mall in the UK/ AU/ USA & CA. Even our design is not so creative as professional design company, but practical, and we are experienced to make the design to come true, same the design and suitable for US & EU market standard, including fire rated, electrical certification and other safety standard. Please check our materials list standard, you may also require the material brands & model, as you know China is the world’ s factory.

Yeap, of course. We offer free materials samples for client to check, and client just pay the international Express freight, normally around US$50. Normally designer and contractor clients always require such service to avoid any misunderstand in color, material finish, craft, etc. You can customize the color by Pantone code, or simply send us the samples you have for us to customize and compare before formal production.

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